Support

Last updated: October 23, 2026

Contact us

We read every message and reply as soon as we can. To help us help you, please include:

your device model and iOS version (Settings → General → About);
the game version (shown on the App Store page, under Version History);
what happened and what you expected, and a screenshot if you can.

For a purchase problem, also include the date of the purchase and the order ID from your Apple receipt email. Never send us your Apple Account password or card details; we will never ask for them.

Purchases

How do I restore my purchases?

Open the Shop and tap Restore Purchases at the bottom. It is also in Settings → SAVE & PURCHASES. Make sure you are signed in to the App Store with the same Apple Account you used to buy. One-time purchases are also restored automatically when the game starts.

These one-time purchases come back:

Remove Ads: ads between runs stay off.
Season Pass: the premium reward track.
Nightbrook Sisters: both mages and the pet collar.
HallowJack Signal Set: the spell skin and trail.
Starter Pack: the mage it unlocks.
Welcome Pack and Chapter 1 Clear Pack: these hold only gems and revive tokens, so restoring just keeps them marked as bought.

Restoring never pays out gems, gold or revive tokens again, including the ones that came in a pack. Items that are used up cannot be restored: gems, revive tokens, XP and gold boosts, the Daily Pack and the Monthly Card. Apart from the Monthly Card (see below), your game progress is saved only on your device, so used-up items do not carry over if you delete the game or move to a new device.

I was charged but did not get my item.

Close the game completely and open it again. The game re-checks any purchase Apple has not finished delivering and applies it once. If the item still has not arrived after that, email us with your order ID.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves, because we never receive your payment details.

A purchase says "pending".

This usually means the purchase needs approval, for example through Ask to Buy in Family Sharing. The item arrives as soon as it is approved.

How do I remove ads?

Buy Remove Ads in the Shop. It is a one-time purchase that turns off the ads shown between runs, and it is restored on any device signed in to the same Apple Account.

Rewarded ads stay available after you buy Remove Ads, because you choose to watch them for a bonus (a revive, double gold, free gems, an energy refill or a bonus chest). They never play unless you tap to watch one.

How often do ads appear?

Ads between runs only appear after a run you win, never during your first 8 runs, at least 3 minutes apart and at most 6 times a day.

Can I stop personalized ads?

Yes. Turn off tracking for ZombieMage in iOS Settings → Privacy & Security → Tracking. The game works the same either way. See the Privacy Policy for details.

Playing the game

Are there holiday levels?

Yes. Holiday levels, like Midnight Patch, open for everyone during their event dates. More levels arrive in updates.

Midnight Patch is open to all players from launch through November 23, 2026.

How does energy work?

Each run costs energy. Energy refills over time, even while the game is closed, and you can also refill it by watching an optional rewarded ad. New players get free runs while they learn the game.

My progress disappeared.

ZombieMage saves your progress on your device. It is lost if the game is deleted, and it does not move to a new device. Deleting and reinstalling the game starts a fresh save. One-time purchases can be restored as described above.

The Monthly Card gives 50 gems to claim each day of its 30 days. Unclaimed days can be claimed any time before the card ends; tapping CLAIM collects every day still owed. The one thing that syncs through iCloud is the Monthly Card: its 30 days and the days you have claimed are kept in your iCloud account, so an active card carries over after a reinstall or to another device signed in to the same Apple Account. Gems, gold, mages and the rest of your progress do not sync.

Your data

How do I delete my data?

Delete ZombieMage from your device. That removes all of your game data, because we do not keep a copy on any server. There is no account to close.

Google AdMob, which serves the game's ads, may hold advertising data linked to your device. Turning off tracking in iOS Settings stops the advertising identifier from being shared. To ask Google about its data, see My Ad Center. If you want our help with any data request, email us.

Where is the privacy policy?

Read it here: Privacy Policy.

Device requirements

iPhone running iOS 17.0 or later.
Free storage for the download (see the size on the App Store page).
An internet connection is needed for ads, purchases and restoring purchases.

ZombieMage is rated 12+ on the App Store.